Time for a short rant.
We purchased tickets online for round trip flights from
I understand the need to reduce costs and cut back on service when needed. What I have a issue with is the attitude towards customer satisfaction. They had no problem leaving us stranded hundreds of miles from our destination, or making changes to the agreement without remuneration. If we make a change to the flight they charge heavy penalties, but they expect to renege on an agreement with no penalty at all.
Needless to Delta will not be getting our business again.